PURPOSE OF POSITION The Customer Relations Representative will provide information, respond to customer inquiries, support passenger flow, and support fare media sales at Metrolink stations. This is a classified position represented by Amalgamated Transit Union per the Collective Bargaining Agreement dated February 8, 2019 – December 31, 2022 and the Letter of Agreement dated May 28, 2021. DISTINGUISHING CHARACTERISTICS This the career level of the Customer Relations Representative series. At this level, the incumbent has some latitude for independent judgment and may vary work methods and procedures, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED
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