Description

Desk Based Subsidence Engineer

Department: Client Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Patrick Clarke

Description

Davies Group are currently seeking a proactive and organised individual to undertake claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Your New Role

• Proactively manage subsidence claims through to completion
• Regularly update clients, policyholders and their agents
• Assist the field team in completing reports and answering calls where necessary
• Coordinate referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
• Maintain claims on the internal system to the highest possible standard
• Manage identified and reported problems within set timescales to ensure adherence to group processes
• Provide support to the Surveying & Subsidence office team in periods of extreme volume
• Actively promote the principle of Treating Customers Fairly and maintain a high level of personal competence
• #INDUKI

What You'll Bring to the Role

• Proven knowledge and understanding of Subsidence in relation to insurance claims
• Knowledge or experience of managing technical building claims and the understanding of claims handling
• Excellent telephone skills with the ability to always provide the highest level of customer service
• Ability to demonstrate computer literacy with strong attention to detail
• Articulation and good communication skills
• Flexibility and adaptability, with the ability to organise own workload
• The ability to work in a fast paced and changing environment

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform - discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification