Job Details

Description

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Engineer opportunity at Ellsworth Adhesives. This role reports into our Ellsworth Dispensing Solutions (EDS) Division. The ideal candidate will be based in the Midwest, preferably Milwaukee or Chicago areas. (The hiring team is open to hiring at an Associate or Senior level, depending on experience and expertise level).

Do you have experience with machine maintenance, repair, and troubleshooting and have a passion to provide excellent customer service? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Dispensing Solutions provides the solutions to make parts. We are the knowledge leader in dispensing solutions. Click here to find out more about the markets we serve and here to learn about our consumer and manufacturing products!

Provides on-site preventive maintenance, troubleshooting, repair, equipment modification and installation of equipment with varying degrees of complexity for national and international customers. Integrates equipment with customer and/or third-party vendors as needed. Maintains equipment documentation for internal assembly, testing, set-up and troubleshooting. Provides start-up service and customer training during installations.

Responsibilities

• Installs, troubleshoot, repair, modify, overhaul, or refurbish standard and system components at Customer locations. Sr Level candidates will also handle special purpose equipment.
• Conducts after-sales technical support and machine maintenance training to customers
• Completes documentation related to the status of the machine issues, repairs, and/or installations to ensure timely billing
• Communicates with Customers to schedule installation, repair and/or preventive maintenance work and estimated time of arrival for unscheduled work
• Responds to routine Customer and sales questions regarding equipment operation and performance

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits

Qualifications

• 3 + Years of direct work experience (Sr Level), 0+ Years of direct work experience (Associate Level)

• Bachelor's degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered

• Strong Customer Service Skills
• Ability to manages difficult or emotional customer situations
• Respond promptly to customer needs and solicit customer feedback to improve service
• Continuously pursues training and development opportunities. Sr Level Field Service Engineers will also have an in-depth knowledge of machine tool industry, latest technologies and company product lines
• Observes safety and security procedures

• Frequent travel 25-50% domestic and occasional international

• The ability to lift 75 lbs., frequently bending and lifting safely

#EDS #FieldServiceEngineer

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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