Description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As an Infrastructure Engineer at JPMorgan Chase as a part of Infrastructure Platforms: Cloud Reliability Services TSE team, you will leverage your extensive knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You will have the opportunity to further develop your technical and cross-functional expertise both within and beyond your specific domain.

Job responsibilities :

• Apply technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm
• Contribute to client self-service capabilities by collaborating with partner teams
• Troubleshoot complex priority incidents by strongly considering upstream/downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case
• Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement
• Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products
• Note: This role involves weekend on-call work and follows a global "follow-the-sun" model. The team provides 24/7 support through a distributed team across various time zones.

Required qualifications, capabilities, and skills :

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in public and private clouds (ex. AWS, Cloud Foundry, Kubernetes)
• Deep knowledge of one or more areas of infrastructure engineering such as networking, databases, storage, SDLC, integration, streaming, or IAM
• Deep knowledge of at least one specific technology (ex. Kafka, Cassandra, S3, EKS, EC2 ) and one programming/scripting language (ex. Java, Python, Unix Shell Scripting, PowerShell)
• A drive to continue to develop technical and cross-functional knowledge
• Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry
• Knowledge of incident, change, and problem management processes
• AWS certification(s)

Preferred qualifications, capabilities, and skills

• Significant programming background in any applicable language
• Kubernetes, Azure, GCP, or AWS solution Architect , Terraform certifications