Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

As part of the Contact Centers team, this individual diligently works with SRE Manager /DevOps Teams and application managers to monitor overall application(s) availability, latency and system health. Mentor, educate, and train support personnel on how to use tools.

• Ensure reliability, availability, and performance of critical applications.
• Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents.
• Understanding of best practices for AWS, EC2, Kubernetes and monitoring of containers. Manages capacity planning, updates, upgrades, and internal integration
• Experience with site monitoring and log monitoring tools, specifically Datadog/Dynatrace.
• Define and track SLOs and Service Level Agreements (SLAs) to ensure service reliability and performance
• Coordinates with DevOps, Problem Management, etc escalations to support monitoring
• Develop and implement disaster recovery plans to ensure business continuity.
• Continuously improve processes and practices to enhance system reliability and team efficiency
• Mentor junior developers to ensure deliverables are on time, within budget, and with good code quality

• Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using modern technologies to adapt to provide value to business
• Work effectively with onshore and business teams
• Effectively communicate status, issues, and risks in a precise and timely manner
• Participate in design meetings and determine technical requirements
• The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly
• Strong understanding of systems, networks and troubleshooting techniques.
• Experience in automated pipeline build, and continuous integration. Source control, branching, & merging (git)

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required

• Bachelor's degree in Computer Science, Engineering, or related field
• 4 to 6 years hands-on industry experience in software development
• 3 years experience as a DevOps Engineer
• Proficiency in scripting languages (e.g., Bash, Python) and configuration management tools
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
• Familiarity with cloud platforms such as AWS
• Experience with version control systems (e.g., Git) and CI/CD tools (e.g., Jenkins, GitLab CI)
• Experience with Infrastructure as code (IaC) principles (e.gTerraform)
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Working experience in agile delivery framework
• Working experience with observability platforms and building operational dashboards (e.g Datadog or Dynatrace)

Preferred

• Knowledge of security best practices in a DevOps environment
• Experience with logging and monitoring tools (e.g., Datadog / Dynatrace)
• Strong problem-solving and communication skills
• Experience with Harness tools