Description

Location: Sydney

Type: Contract - long term

Are you passionate about solving complex technical problems and helping enterprise customers succeed? We're looking for a Technical Support Engineer to join a dynamic and collaborative support team, working on modern SaaS platforms and enterprise-grade applications for one of our clients.

You'll work directly with partners and customers to troubleshoot technical issues, analyze logs, and collaborate with internal teams to deliver resolutions that truly make an impact. If you enjoy deep technical problem-solving, working across front-end and back-end technologies, and making customers feel heard and supported this role is for you.

What You'll Do

• Troubleshoot and resolve complex technical issues for customers and partners across a modern SaaS ecosystem.
• Analyze logs, diagnose bugs, and apply debugging principles to drive root cause analysis.
• Work closely with administrators and developers on the client side to resolve escalations.
• Collaborate with internal teams to ensure a seamless customer experience.
• Provide detailed and clear written/verbal communication for issue resolution.
• Contribute to knowledge base articles, FAQs, and internal documentation.
• Help drive continuous improvement of support processes and tooling.

What You Bring

• 3+ years in a technical support role for SaaS, enterprise software, or web-based platforms.
• Hands-on experience with application configuration, scripting, or workflow logic.
• Strong scripting and development skills in JavaScript, AngularJS, and Jelly.
• Proficient in Java or similar backend programming languages.
• Solid understanding of web technologies: HTML, CSS, AJAX, XML.
• Familiarity with relational databases such as MySQL, Oracle, or similar.
• Comfortable working in Linux/Unix environments.
• Excellent analytical, problem-solving, and time-management skills.
• Clear and professional communication skills - written and verbal.